The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Our laser engraved products are custom made and we create our own designs - which means you wouldn't be able to find these clocks somewhere else.
You should expect to see a digital proof in the next 24 hours (and in some cases as soon as a half hour). It will be sent via Etsy email notification - so be sure to check your email tab or filter in the event your Etsy emails get sent there instead of your primary inbox.
Just reply back with "LOOKS GREAT!" or "APPROVED". If it isn't correct just let us know right away with your comments. By not replying you could cause delays in the production of your order.
Absolutely! That is exactly what we do - we take our designs and customize/personalize it for you.
Absolutely. We don't want to limit your creative expression - so we offer our customers the ability to customize beyond what is present in the design and even create a completely new design if you desire. We do this by offering custom upcharge packages.
How it works is that you would buy a clock design listed in our store and then you would also purchase a custom upcharge.
You will need to reach out to us prior and share with us your creative wishes and we can direct you to which custom upcharge is appropriate.
For logos, a vector format (EPS, SVG, or AI) of the logo will need to be provided if you want a logo to be included. If the logo was created in bitmap software (Photoshop) or all you have is a low resolution version
For most orders, it takes about 3-5 business days for our team to engrave the personalized design. We then ship your order via USPS Priority Mail - which is 2-3 days. So on average 7-10 business days from the time you place the order to when you will have it arrive.
***CHRISTMAS CUT-OFF DATE***
Due to the higher volume of orders received at Christmas time the production lead time might change. During the first couple weeks of December be sure to see our shop announcement or shop banner for our official cut-off date (for orders to arrive in time for Christmas).
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Currently, we only offer circular shape clocks that are 11" in diameter. However, sign up for our email newsletter to find out when new sizes, shapes, and designs become available.
Reach out to us if you are interested in getting pricing for greater quantities at wholesale prices.
No we do not. We only engraved on the products currently listed in our shop.
To improve customer experience with quicker turnaround times we no longer offer "made to order" services where everything can be customized to your preferences.
All our custom engraveable products are made beforehand and then engraved when an order comes through. So we only offer what we have listed in our shop.
That said, if you think of a product size or finish that would be something we should consider offering in our shop - then please reach out to us with your feedback. We love hearing from you.
Yes, many of our orders are gifts. Just enter the correct shipping address of the person getting the gift during checkout.
We don't include any pricing in the package inserts.
We don't offer gift wrap option at this point.